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Shipping + Delivery

SHIPPING

We try our best to send out your packages on time every day! That means all orders received before 2pm local Sydney time on a business day will be shipped out that same day! Otherwise, your order will be shipped the next business day. Please take care to fill out your full name at checkout, including first and last name to prevent any postal delays. Please note that sometimes during high-volume or sale periods, there may be some delay in having your order shipped out.  

DELIVERY TIME

Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations. Serenade Clothing is not responsible for any delays caused by the carrier, especially during high-volume periods. Serenade Clothing can never guarantee a delivery date.

If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.

If you have not received your package within 7 business days of placing the order, email hello@serenadeclothing.com.au with your Full Name and Order Number and we'll look into the matter immediately!

Serenade Clothing is not liable for missing parcels due to errors on the customer or carrier's part.

SHIPPING COSTS BY TOTAL ORDER VALUE (AUD)

Destination

Standard

Express

Australia*

$10

$15

All AUSTRALIAN DOMESTIC order over $80 titled to FREE EXPRESS SHIPPING.

INTERNATIONAL SHIPPING 

International

 

Standard (est. delivery 4-9 business days)

$25 Flat Rate

AXES & DUTIES

Please note taxes and duties may be charged for international orders.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.